Return and Exchange Policy
SHIPPING & RETURN POLICY
FURMA provides FREE standard shipping on ALL orders – no mminimum orders or exceptions! Some customers may be automatically upgraded to same day or next day delivery on a case to case basis. From the date of order placement, our orders will be delivered within 4-5 working days.
FREE 14 DAY RETURNS & EXCHANGES
Return shipping from anywhere in the United Arab Emirates is always FREE. In fact, we go a step further and will pick up your product from you at absolutely no charge. If you are not 100% satisfied with your purchase from Furma, you can return your item(s) for a full refund or exchange within 14 days of purchase – no catches! All products to be returned or exchanged must be in the same condition as the product was at the time of delivery. At the time of delivery, we ask you to sign off that you have received the item you purchased in excellent condition. At the time of return or exchange, a Furma member will verify that the product is in the orignal conditionas as it was at the time of delivery. Click here to contact us and start your return process. If you have received a defective, damaged or the incorrect merchandise, please contact us here.
Once we receive your qualifying return and approve your refund or exchange, Furma will credit you through your original method of payment. Depending on your financial institution, please allow an additional 5 – 10 business days for the credit to reflect post to your bank or credit card account. If you have paid cash on delivery, we will refund you cash or can alternatively refund you via any other payment channel.